We believe that our job is not only to the direct benefit of our clients but will result in the rising of the selling and service standards of our country. This is in the interest of all of us.

MS Value

Value

What kind of information can we obtain?

Our Clients will get the following answers (feedback) and values during our surveys:

• ServiceScapeMirror – the kind of “material environment” of the service and the place of selling.
• ProcessMirror – the quality and operation of the selling/service system or process. The handling of complaints within this.
• Behaviour, attitude, professional competency, negotiating ability, reaction time of frontline, in other words: the ”personal element”.
• How the standard policies specified by their company are followed.
• ”How does the customer feel?” The impression of the customers.
• The position on the market compared to the competition in the given moment.
• What are the most important factors that basically affect the satisfaction of a potential customer regarding service and customer service – attitude, preferences, motivation.
• The expectations of potential or available customers regarding service.
• What the consumer says about the product or service – ”the words of the consumer”.

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